Pick n pay ASAP is managed by *********** agents and managers, and ****gery drivers who ***** orders.

I ordered from ASAP and while tracking the driver I noticed that he was parked at a complex next door to mine. I waited and 15 lapsed of the delivery time. I then called the call centre and a lady took my details and asked me to hold and she dropped the line while I was holding. I called again and spoke to Lehlohonolo (guy) who tried to assist me and called the driver and said the driver is just down the road from me doing Lord knows what. I thanked him and the call ended. I waited and then sent the driver a WhatsApp message, to no response. I called again and spoke to Kerry who promised to callback after speaking to the driver but never did. I waited for about 45 mins and called again and asked for a manager, Phumza who had answered the call made me hold for long, while supposedly calling the manager, called me on cell while I was holding and asked if she was through to Pick n pay Woodmead not realising the she was calling me. She quickly dropped without an apology. I went back to the original call and a manager by the name of Michael answered and as per normal promised to call me back promptly with feedback...2 hours passed without a word from the manager. I called again and an agent answered and said Michael left at 5pm however he said that he is working till 8pm. Still waiting...I will updated on the progress as I have now spoken to Farzana (from Admin) who is currently assisting and said she will call back. To be continued....