Pick n Pay ASAP is disappointing

I am thoroughly disappointed in Pick n Pay ASAP! customer service, if you can even call it service at all. I ordered groceries from their delivery service on the 26th of November and I generally received those. I went to the Pick n Pay store that my order was coming from but was told they are waiting on the ASAP! team to assign a vehicle to deliver my groceries so I can’t collect them myself. It’s been 8 days now, and nothing. I emailed the ASAP! team and was attended to by a Theolene Manuel who said they will look into the matter then get back to me but that was on the 30th already and still nothing. Instead I just got an email saying my issue has been resolved. But I still was never contacted nor have I received my groceries. It’s really poor and despicable customer service.