Pick 'n Pay ASAP is a mess. DO NOT USE IT

Totally Bad service from the Pick 'n Pay ASAP and Customer service. Don't use the app. it's buggy. it's a mess. and it takes money from your bank with no authorization.

I ordered good 2 weeks ago. due to their app having errors, it literally multip**** items in my order. ending up with 7 times more than 1 item.

Which started deducting money from my bank. No 3D Secure Authorization. it literally just flow money out my account

I phoned immediately. which took them over a week to get SOME of my money back. and now it has been 2 weeks. Think about how absurd that is!!!!!! TWO WEEKS.... 14 days (Fourteen Days) And i have STILL NOT received the other amounts owing to me. which is over R200

On top of all this. Pick 'n Pay customer care. DO NOT CARE. As pulled from YOUR website your policy states: "Pick N Pay has always and will always put the customer first"

Well you have not put ME first here.

I have phoned over 8 times. i have sent emails everyday. Either i am told you are offline or i will get called back.

I first spoke to Janine. who faded into oblivion. Then i spoke to another consultant. and another one. and then i spoke to Aluta. who told me she would CALL ME back the same day. 1 week later. 7 days(Seven days) later. I get a email..... how pathetic is that? for the third time i have sent my bank details, furthermore because of YOUR agents taking time to contact me back i must now wait to get MY own money back?. which i am told can take 7 days. and they get back to me on Thursday? how inconvenient and none customer first do you have to be?

I phoned yesterday to a so called manager who told me he would call me back. and still hasn't, I spoke to someone today, who again tried her fastest to end the call. by saying the system was offline. I am still waiting for HER call back.

I have had to send me banking details to about 3 different people and nothing seems to be getting done. I think it is Disgusting and distasteful that i have to keep sending my bank details to who knows who in Pick 'n Pay. i honestly hope there is a lot of security around this?

So now we sit 2 weeks later, Pick 'n Pay has R319.80 of MY money. and has not given it back to me!. I am on the edge of taking this up with the ombudsmen. and having money that does not belong to you is called "******** enrichment"

Not only this. but having to waste Airtime. personal time. and more, trying to sort out Pick 'n Pay's mess. I certainly hope Pick 'n Pay can compensate for something. because it is disgusting.

I only shop and do my bulk buying at Pick 'n Pay. but i am seriously considering not using Pick 'n Pay again if this is their customer service who lives by customer first.

I am writing this so other people can be aware of what Pick 'n Pay Customer service is like!. and I really will tell people to avoid using their ASAP service. and it is a buggy mess. and a total disgrace. avoid it like covid. it is terrible. unless you are happy with your money just disappearing from your account with no Authorization

I hope i am not contact by some simple script based agent. and can actually speak to someone in authority about this!!!!