Pick n pay asap is *******

So I placed a order after 5, and usually it arrives by estimated time, today it continously showed was at store the driver for 2hours, and if they come to my house they call they outside nothing like that. I called twice to the help line and what poor service still waiting to be called back as to what's happening with my order and where it is. I spent money money paying for those goods, using my airtime and stoll nothing. It's ridiculous and the service is appalling.