Pick n Pay ASAP Hypermarket order not yet received after almost two weeks
On 23 Nov I placed an order on Pick n Pay ASAP. It was with their hypermarket. The app said that delivery would be by 01 Dec. The payment has gone off my account but I still haven't received the delivery.
I called Pick n Pay on 30 Nov, 01 Dec, 02 Dec, 03 Dec, 04 Dec and 05 Dec and every time they tell me that its a home order and they will escalate with back office.
Today they said I must go onto the Mr D app and look for the order. I did that and found no order.
Its utterly ridiculous that they can't tell me what happened to my order and that I'm not able to speak to anyone at the home orders.
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Replies (1)'s updateReviewer Update
22 Dec 2025, 18:12Today's 22 Dec and I've still not received my order nor a refund!
On 05 Dec, the same day that I posted my review on HelloPeter, I also emailed *** and the next day received reference number ***.
On 10 Dec, an Imraan rep**** to me via email that they escalated my order to be cancelled.
On 12 Dec I rep**** to him informing him that the order is still showing as open on ASAP, and there's no credit on my ASAP account.
He rep**** the next day advising that it won't be a credit to my ASAP but a refund directly to my bank account (but he never asked me for banking details) and that I need to give it 3-7 working days.
Its been more than 7 working days and the order is still not cancelled on ASAP nor have I received my refund.
I called them on Sat, 20 Dec, and the lady that answered (can't remember her name), put me on hold while she spoke to Imraan, and thereafter advised me that he assured he will call me and will have my issue sorted.
Well Imraan, I'm still waiting for your call and for my refund!!!
On 05 Dec, the same day that I posted my review on HelloPeter, I also emailed *** and the next day received reference number ***.
On 10 Dec, an Imraan rep**** to me via email that they escalated my order to be cancelled.
On 12 Dec I rep**** to him informing him that the order is still showing as open on ASAP, and there's no credit on my ASAP account.
He rep**** the next day advising that it won't be a credit to my ASAP but a refund directly to my bank account (but he never asked me for banking details) and that I need to give it 3-7 working days.
Its been more than 7 working days and the order is still not cancelled on ASAP nor have I received my refund.
I called them on Sat, 20 Dec, and the lady that answered (can't remember her name), put me on hold while she spoke to Imraan, and thereafter advised me that he assured he will call me and will have my issue sorted.
Well Imraan, I'm still waiting for your call and for my refund!!!
's update22 Dec 2025, 18:12
Reviewer Update
Today's 22 Dec and I've still not received my order nor a refund!
On 05 Dec, the same day that I posted my review on HelloPeter, I also emailed *** and the next day received reference number ***.
On 10 Dec, an Imraan rep**** to me via email that they escalated my order to be cancelled.
On 12 Dec I rep**** to him informing him that the order is still showing as open on ASAP, and there's no credit on my ASAP account.
He rep**** the next day advising that it won't be a credit to my ASAP but a refund directly to my bank account (but he never asked me for banking details) and that I need to give it 3-7 working days.
Its been more than 7 working days and the order is still not cancelled on ASAP nor have I received my refund.
I called them on Sat, 20 Dec, and the lady that answered (can't remember her name), put me on hold while she spoke to Imraan, and thereafter advised me that he assured he will call me and will have my issue sorted.
Well Imraan, I'm still waiting for your call and for my refund!!!
On 05 Dec, the same day that I posted my review on HelloPeter, I also emailed *** and the next day received reference number ***.
On 10 Dec, an Imraan rep**** to me via email that they escalated my order to be cancelled.
On 12 Dec I rep**** to him informing him that the order is still showing as open on ASAP, and there's no credit on my ASAP account.
He rep**** the next day advising that it won't be a credit to my ASAP but a refund directly to my bank account (but he never asked me for banking details) and that I need to give it 3-7 working days.
Its been more than 7 working days and the order is still not cancelled on ASAP nor have I received my refund.
I called them on Sat, 20 Dec, and the lady that answered (can't remember her name), put me on hold while she spoke to Imraan, and thereafter advised me that he assured he will call me and will have my issue sorted.
Well Imraan, I'm still waiting for your call and for my refund!!!