Pick n Pay ASAP - Horrible 'Technical Difficulty' Handling!

I have been patient with Pick n Pay ASAP for a while. Maybe it's because of ebucks, or I'm a clown. But the most recent incident was the final straw.

I made a purchase on the app on Saturday, got the bank notification, approved (amount deducted) and the order was cancelled because as they say 'technical difficulties'. Called the support line - got told my money will be back in my account in a day or 5? Told the agent I'm not waiting 5 days to get my money back, that the issue is with them not me, the money clearly went off (reflected on their end as well) so they should credit my account and I'll buy again. Agent tells me there's nothing they can do, offers me a coupon - a fraction of the amount I paid. If we were talking 100s, perhaps I would not be here. But I draw the line when 'technical difficulties' cost me 1000s.

Today is Thursday and I'm still waiting for my money to be put back where it belongs (if it even does). As soon as it is, I'm getting off this app for good!