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LA
Linda A

1 reviews | Active since Jun 2010

17 Apr 2024, 12:17

Pick n Pay ASAP except when it comes to rectifying their mistakes

I received a product that was past its sell by date and stale. I e-mailed the ASAP team to tell them - a day went by until I got a response. First they asked me to take it up with the social media team rather than their own support staff. Then they told me the complaint was resolved when it wasn't. Then they were "investigating". I sent the barcode and a photo of the expired sell by date on the product with my initial e-mail. Finally they have offered to refund me for the disgusting stale product they supp**** but it will take 7-10 days to do this apparently. No apology for delivering awful products and wasting my time. I will still have to go out and purchase a replacement product even though I paid for delivery for the defective one. I'm so furious.

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Replies (2)
LA
Linda A's update29 Apr 2024, 09:29
Reviewer Update
Did it occur to you that I still had to go out and replace the stale expired product? I paid for delivery but still had to go out to buy a product, wasting my time and petrol. I have deleted the ASAP app and won't ever use Pick n Pay again. You have no idea of customer service.
LA
Linda A's update30 Apr 2024, 14:41
Reviewer Update
Maybe try reading the response instead of sending an automated reply. This is what's wrong with your service - there is no human interaction or brain behind it. I've put your response below so everyone can see it.

"Thank you for reaching out to Pick n Pay Customer Care team.

We do apologize for the inconvenience caused. May you please let us know whether this matter was resolved as yet. Please let us know if not so we can assist you accordingly. Thank you in advance for your co-operation.

Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:

WhatsApp: ***
WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1
Call us on ***
Email us on: ***

Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00

Thank you for choosing Pick n Pay.

Kind Regards,
The Pick and Pay Team"