Pick n Pay ASAP double deducted money and can't get it refunded.

So I placed an order on the Pick and Pay ASAP app more than two weeks ago. Next moment they deduct the purchase twice from my bank account. After trying to contact support I came across a wallet in the app that has the option to EFT those funds back to your account. No help from support whatsoever and the refund link you receive open in the browser with message "cannot connect to database". So after really trying with support the only response I have received was fill the form on the (Which does not work) and then the money will be paid back in 10 working days, This is after they deducted the money from my account twice in a minute, I need to wait 10 days...

Such a pity this incident happened else I would have recommended this app and made more use of it, but if this is the case I will not recommend this app to anyone out there at all.