PICK N PAY ASAP DOESN'T SEEM TO WANT ME AS A CLIENT!!

This relates specifically to ASAP - and my inability to create a profile. I have tried every combination of my 2 email addresses, my cellphone number & even my husband's cellphone number but the app either gives me the error message to say the profile has already been created with those details so can't create a second profile. Or, when I request a 'forgotten password' it says the profile doesn't exist at all. The Service Agent told me that the app works better with mobile data than on WiFi (Crazy right?). However, after now depleting my data bundles I STILL don't have a profile. So Now What Pick n Pay ASAP?