Pick n Pay ASAP DELIVERY - SHOCKING!

I ordered from ASAP on Monday 2 June 2025, I noticed that it was taking too long and that I will be leaving the office soon.

I called the Customer Service Number to ask them to cancel my order or delivery the next day, the lady suggested that I change my work address to my home address as there was baby food there that I needed. I welcomed the suggestion and she went into the system and changed it to my home address and I was happy.

On my way home I asked my son to lookout out for my order, when I was about 5 min from home I got a notification that my order was delivered, good, the driver didn't call me or anything.

When I got home to my surprise the order wasn't there, I then called them and I was told that they will check with the driver and come back to me, I waited for their call till today, later on that evening, the driver sent me a WhatsApp message that the order was left with MR Andrew at Reception, there's no one by that name at work, i thought he lost my parcels.

In the morning when i got to the office, he had left them with Rudi, he happened to be working late that day, my 5kg IQF mixed portions was melting and there was water on the floor, the packets were wet and and disgusting. My chicken was left outside the fridge the whole night....

I am not happy with Pick n Pay ASAP and I will never buy from them ever again, to think how LOYAL I have been to them, SHOCKING!!!!