Pick n Pay asap! delivery service has become absolutely terrible.

I have been using asap! for convenience, but the service lately has become so frustrating that I honestly have to question why I keep using it.

This is not one bad experience or one bad driver. I have had multiple separate incidents with different drivers where they arrive with unknown people in the vehicle, which I find extremely concerning from a safety perspective.

I have also had more than three drivers refuse to get out of their cars and bring my groceries to my door. Instead, they expect me to walk out to the road and collect my groceries from the vehicle. Why am I paying for a delivery service if I am expected to go and fetch my own groceries from the driver’s car?

Today’s incident was the final straw. I placed my order at 16:30. The driver refused to get out of the car and deliver my groceries to my door. When I refused to go to the car, she left with my groceries.

I then had to waste my own airtime calling the asap! contact centre to try to resolve a problem that should never have happened in the first place. My groceries were eventually delivered at around 18:00.

The delays, rude behaviour, refusal to come to the customer’s door and the issue of drivers arriving with unknown people in their vehicles are becoming unacceptable.

Pick n Pay needs to seriously look at what is happening with its asap! delivery service. Customers should feel safe and respected, and a delivery should actually be delivered to the customer’s address — not left for the customer to go and collect from the road.

Very disappointed. This service has gone downhill badly.