1 reviews | Active since Jun 2018
Pick n Pay asap delivery cancelled without notice. No Money after 4 days!
An online order was placed on Thursday evening (24 Oct 2024) and obviously paid. The following morning I waited for an hour and a half before I heard from asap and sent me e-mails regarding the order and that they are on their way. Ten minutes later I received an e-mail that my order was cancelled. Telling me the driver could not get hold of me. Why couldn't they send me an e-mail to contact the driver and his contact number. I called PicknPay service contact center and I had to hold on for 25 minutes before I was answered in a not friendly manner. I had to phone again regarding my refund and the lady at the service center told me the refund will be in my Bank account in 10 minutes. I went out and when I got back, I received an e-mail to tell me my asap wallet was credited with R916.88 and informed I may request for a refund of the wallet credit of R916.88. I requested a refund and was informed that it could take between 5 and 10 working days to be in my Bank account. I am upset because I was told it would be in my Bank account in 10 minutes. It is the 4th and no money. That tells me that the staff at PicknPay are not trained well. I demand my money to be in my account by latest tomorrow morning. I do not trust what is promised from PicknPay.
I needed the goods on Friday morning 25th October 2024. When my order was cancelled I drove to Checkers and bought the goods at Checkers at a CHEAPER price.
Why would I use asap again?
Your service center is not trained properly. How can you tell a customer your money will be in your Bank account within 10 minutes? Days later it still is not in your account.
How can you sit on my money for up to 10 WORKING days. To how many clients are you doing this to?
I needed the goods on Friday morning 25th October 2024. When my order was cancelled I drove to Checkers and bought the goods at Checkers at a CHEAPER price.
Why would I use asap again?
Your service center is not trained properly. How can you tell a customer your money will be in your Bank account within 10 minutes? Days later it still is not in your account.
How can you sit on my money for up to 10 WORKING days. To how many clients are you doing this to?