MV
MICHELLE V
1 reviews | Active since Jul 2016
16 Nov 2021, 17:09
Pick n pay ASAP delivery APP worst ever!!!
HOW can you miss 5 items from a delivery???? It is ridiculous. Customer service call line is pathetic, hold for 10 minutes just to get cut off. Email ASAP line is pathetic, doesn't respond. First and LAST time I used this APP. I'll stick to the checkers app.
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Replies (3)MV
MICHELLE V's updateReviewer Update
18 Nov 2021, 07:20I don't understand how you can take 2 days to reply to my complaint. Not everyone can afford to buy things twice because irs
MV
MICHELLE V's update18 Nov 2021, 07:20
Reviewer Update
I don't understand how you can take 2 days to reply to my complaint. Not everyone can afford to buy things twice because irs
MV
MICHELLE V's updateReviewer Update
18 Nov 2021, 07:23It's not received the first time. I can't drive due to an accident hence the reason I tried this app. Now you take your time in resolving this issue. Extremely poor customer service.
MV
MICHELLE V's update18 Nov 2021, 07:23
Reviewer Update
It's not received the first time. I can't drive due to an accident hence the reason I tried this app. Now you take your time in resolving this issue. Extremely poor customer service.
MV
MICHELLE V's updateReviewer Update
20 Nov 2021, 11:56So I was contacted by Timinique and Michelle on 18 November. Both calls before 12 am. Michelle assured me she would call me back in an hour at the most. Didn't receive a call back. I am disappointed that pnp wants to take up to 10 working days to refund my money they basically stole. It's not you doing me a favor for giving MY MONEY back to me, why do I need to wait for you? And please stop offering me a lousy R100 promo code, I wasted way more than R100's time, effort and airtime. You are insulting me. Keep your money and return my money. Simple as that. And no, I don't want to wait up to 10 working days, you do not wait up to 10 working days for me to pay my groceries that I purchase at your store. If I had to take something without paying it's called theft. Wonder what you are doing????
MV
MICHELLE V's update20 Nov 2021, 11:56
Reviewer Update
So I was contacted by Timinique and Michelle on 18 November. Both calls before 12 am. Michelle assured me she would call me back in an hour at the most. Didn't receive a call back. I am disappointed that pnp wants to take up to 10 working days to refund my money they basically stole. It's not you doing me a favor for giving MY MONEY back to me, why do I need to wait for you? And please stop offering me a lousy R100 promo code, I wasted way more than R100's time, effort and airtime. You are insulting me. Keep your money and return my money. Simple as that. And no, I don't want to wait up to 10 working days, you do not wait up to 10 working days for me to pay my groceries that I purchase at your store. If I had to take something without paying it's called theft. Wonder what you are doing????