Pick n Pay ASAP delivery an outsourced Failure

Pick and ASAP has gone from ok to pathetic online order and delivery service.

Placed an order at 3:30 pm and by 6Pm order never delivered, checked app and its states order being deliver next day, so I call ASAP help and lady fails to call me back, then I get a message on app the driver on his way, then 20 minutes later message on app the order is returned to store.

So I called call center and it's a outsourced centre they inform me driver could not deliver and order returned to store because driver says no one was at home which is a complete fabrication. Also if I cancel my order which was never delivered I must wait up to 10 days for a refund, this is absolutely ridiculous.

I then ask for a manager and he says the can't do anything as this is policy with bank. It's not his fault its pick n pay management failure.

While I was on call with him my wife gets a call from lady at Musgrave branch and she says driver never even collectdd the order and marked it as undeliverable.

Apparently pick n pay outsourced it's delivered to *********** lazy delivery service who only work when they feel like it.

Pick n pay when you penny wise pound foolish outsource your reputation to cheapest unreliable delivery services do not expect customers to support you,

honestly I should off just ordered on Checkers 60 60 app, never had such inferior service.

You just frustrated me, made me spend valuable time and money calling you, and just spoilt my evening, I had guests coming and I wanted some goodies for children,

Fortunately lady at Musgrave branch called back and arranging for some else to deliver.

Pick n pay management should take some lessons on reliable customer service from checkers.

Next time I order I will have to think twice about using your delivery app.

Also I you can't deliver then you need to have an immediate refund system,. Maybe try ordering from Checkers app, they will teach you about great customer service.