Pick n pay ASAP complaint.

I have never experienced such incompetence and unprofessionalism. I placed an order using the pick n pay asap app at 16:45 pm which was scheduled for delivery between 17:30-18:00. At 18:00pm the app indicated that my order was delayed because there were no drivers available. I then proceeded to call customer service at 19:00 and spoke to an agent was not helpful at all. She kept me on the line longer than I should have been because her system was rebooting, she then said to hang up and she'll call me back, which she never did. I then proceeded to call the store Pick n Pay Vryburg, where I was told by a very rude lady that the store was closed and I would have to wait till the next day at 7am to receive my order. Upon my refusal to accept what she was saying she gave the phone to one of the asap drivers, who was easily the rudest person I have ever spoken to (he refused to give me his name), who told me (very rudely and arrogantly so) that there was nothing he could do because the store is closed. I called customer services again because the first person I spoke to was of no help and she didn't even call me back. The second lady was not very helpful at as well. I am highly disappointed that a service marketed as "asap delivery" would provide such unsatisfactory service. The y had the nerve to say refunds takes 3-5 working days as though I am to blame for their poor service. Having to wait over 2 hours for a delivery is crazy business and to be met by rude and unprofessional staff is even crazier business. I will be deleting that app as soon as my money is refunded to my account and will not be setting foot in pick n pay anytime soon.