PICK N PAY ASAP CAN LEGIT ***** UR GROCERIES

Ordered some stuff on using the pick n pay ASAP on Wednesday 11 August at 09:20am , at about 12:37 i received a notifcation taht my food had been delivered. Issue is that i NEVER recieved the items , so i called the customer support and spoke to FIGO SIDZUMO (***).

1. he couldnt do anything about my missing items, said there will be an investigation. 2. he couldnt assist with my refund asap as i mentioned that i didnt have the funds to repurchase the very same items from anywhere else and now i am sitting without the items and without my money. 3. figo promised me feedback about the investigation but he hasnt done that at all. 4. on the 17/08/2021 i called in again to follow up on the investigation and guess what? THERE WAS NO INVESTIGATION AND MY REFUND WASNT EVEN PENDING.

I am both hurt and furious. how are drivers going MIA with our fully paid items and a big brand such as PICK N PAY canot even locate them?

i wonder how do i continue to trust the brand alone when such happens and they also have *********** staff