Pick n Pay ASAP

This is the worst delivery service ever!!! I was very sceptical to order due to bad past experiences I could write a book about my experience with this App but because I’m not feeling well, I decided to try again.

I placed an order at 9:30 AM, and at 11:17 AM, only 6 out of 26 items were delivered. When I asked the driver, he mentioned that the rest of the order was coming with a different driver, which seemed unusual.

I attempted to contact your customer support but spent a significant amount of time on hold, which was both frustrating and costly. I also sent an email and eventually reached someone at 1:12 PM, who assured me that a refund would be processed ASAP. However, it is now 4:49 PM, the day is almost over and I have yet to receive my refund.

To make matters worse, when I called again, the representative informed me that the in-store team handling ASAP requests was refusing to take calls because they were “busy.” This level of service is completely unacceptable.

At this point, all I want is my refund processed immediately as I’m stuck at home without my groceries.

I’m so done with you people