Pick n Pay ASAP Bottles - lack of support and no refunds for products not received

I placed an order on the 5th of December and received it on the 6th of December. I immediately noticed that the frozen stuff that I had ordered was no longer cold and according to the driver my order had been sitting out all night. I had 7 items missing from my order and 4 damaged/rotten items. I immediately alerted customer service but did not hear back. I eventually heard back on the 8th of December and the support agent told me that she would arrange for promo codes. I immediately responded that I was not interested in promo codes and wanted my money back. I never heard back from the agent. I have sent multiple emails to ASAP Support, I have called and no one is getting back to me. Customers should not have to wait a month to get their money back. Will never use this service again and will rather just stick to Checkers Sixty60.