'PICK 'N PAY ASAP' BECOMES 'PNP NEVER' for me :(

As a follow up on my previous review I think it's important to note here that my issue has Still not been resolved. And that I am still unable to create an ASAP profile. Seemingly because one already exists with some of my details and I'm, therefore, unable to create a new one. I am also unable to reset my profile on the old one. The last agent that assisted me asked me for the details of my existing profile - I don't know what my existing profile is! If I did, we wouldn't be where we are today. So she says well then she can't help me as due to POPIA she can't give me the details. I have to give it to her I have given up. Not sure how many more of me are out there but Pick n Pay ASAP, this is Not what I would have expected from yourselves.