Pick n Pay ASAP App - Refund not paid

Pick n Pay ASAP App. I requested to withdraw from my account on the 7th of September because I had a credit in which a driver failed to deliver my goods. I then received a confirmation the following day that I should wait 5-10 working days before receiving it into my account. Today its the 18 of September almost 11 days later, I've called and was told its only processed today. I still have to wait a period of 5-10 working days. This is a ****. I want my REFUND URGENTLY.