Pick N Pay ASAP App - Missing items not delivered and food is rotten

I placed an order with Pick N Pay ASAP on the 12.05.2022, Not only were the items delivered already rotten, 2 of my items were not delivered. When phoning the call center, they apologized and assured me that my outstanding order is on its way for delivery, this was the response each time I called in, which was about 4 times.

My outstanding order was never delivered and I have been trying to call the customer service line from 09:00am this morning and no answer. I have not received any feedback as to when I will be refunded or when my items will be delivered.

This is not the first time I have had an issue with an order from the Pick N Pay ASAP app.

This is really shocking, I am really disappointed in Pick N Pay and will definitely not be ordering from there online services again, as I have never had an issue with the competitive online services.

I would think Pick N Pay would deliver food that is fresh and would get back to someone when there is an issue.

I was shocked to see how many complaints there are on Hellopeter, wonder if any one else's issues have ever been resolved.