Pick n Pay ASAP app - ***********

Firstly, the PnP ASAP app is pathetic and in a league of it's own. My experience using this platform has only been negative. The items I ordered we substituted with other lower grade items but the price I paid remained the same. Bought Addis hangers, received another cheaper brand. Kids prepackaged bananas was just green bananas put into a clear packet. Bread that expires the next day. Wrong flavor chips and the list of incompetence just goes on. The support chat takes hours, sometimes a full day to respond only with an automated message. I had to follow up on this on several occasions or I will just be forgotten and lose my money. The emails they keep sending with so many ticket numbers are so confusing. I returned the wrong items on the 14th of September. This is still unresolved!!! It is the 15th of October. I received 2 separate emails with different amounts for my refund. Both amounts by the way, are incorrect. I sent an email with my concerns on 11 October and no one addressed anything. Clearly, how customers are treated is not of any importance to Pick n Pay! Your ASAP app has so many incompetencies and your customer service needs urgent attention. I am extremely disappointed with the service I received.