Pick 'n Pay ASAP app a tragedy!

The Pick 'n Pay ASAP experienced a major technical glitch last Thursday(21/10/2021), in which people were debited numerous times for the same order placed. I had been one of the unfortunate victims, having my account debited four times for the same order. After making contact with the support team, I was amazed to learn that they kept the app running even though people had already called in to complain about the glitch. Not withstanding, I had requested an immediate refund of the money that was taken out of my account owing to the fact that debit orders were due to go off since its month end. It is now the 25/10/2021 and I have to receive any refunds for the money that was taken off my account. Absolutely pathetic as it is my money that was ****** out of my account and it still has not been replaced. Be more professional Pick 'n Pay and clean up your messes!