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NM
Neo M

1 reviews | Active since Mar 2022

09 Sept 2022, 09:45

Pick n pay ASAP APP

I bought grocer on the 28th of July 2022 via the ASAP app and till today I have not received my grocer or refund. I have been calling in the customer care support line and I have been sent from pilar to post with this. I even went to the store which is at Newtown junction and till this day they have failed to assist me. I have been sending emails back and forth and no one has assisted me to date. They have asked for my bank statement which I did provide and asked for different account number to refund me however i am still not assisted. I do not know what else to do now, this is my airtime and money I use to call and they put me on hold and I still do not get assisted. This is ridiculous as this has been over 30 days and I still have not received any assistance till this day.

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Replies (2)
NM
Neo M's update12 Sept 2022, 09:56
Reviewer Update
order number ***.
NM
Neo M's update12 Sept 2022, 10:44
Reviewer Update
Unfortunately I have not received any refunds and was advised to provide bank statement and they said it didnt reverse so they asked for a different account number which I provided and till this day I still have not received my refund. I called this morning again and was advised that the department that processes the refund has not responded as this was escalated. This is the answer I get all the time I call in so this has become ridiculous hence now escalated on hello peter.