Pick ‘n Pay asap ****

I placed an order on the asap app on the 10th of August 2025 the order still shows waiting for driver. I’ve called their help line over 6 times and sent 3 email no resolution my money has been banked and smart points deducted but no delivery a team leader called back saying they did a refund this was Monday but nothing has been done yet I really don’t know what to do anymore regarding this my money is gone