Pick n pay Asap

Im so not happy with the Asap app i ordered items on the 28th December , 1 item was not available to be delivered so they kept my money on the app. Eventually on the 30th December i decided to use the payout button for money to be returned into my account, its the 11th Jan 2025 today i still don’t have my money in my account I’m so disappointed in them I’m never using that app again