Pick n pay ASAP

Absolutely disappointed with Pick n Pay’s delivery service. This is now the 3rd time my order has failed to arrive. Today, as soon as I saw the status showing “delayed,” I contacted customer service and was promised that my order would still be delivered. Hours later, nothing arrived.

The nerve for them to call me at 21:30, 5 hours later to tell me they are canceling the order. I explained that I needed the groceries and asked them to simply reschedule the delivery for tomorrow morning because I do not have extra money to buy again while waiting 3 days for the refund to reflect. Instead of helping, they refused and went ahead to cancel the order.

This level of service is unacceptable. Customers should not be left stranded after paying for essentials, especially after being given false assurance that the order would arrive.

They are intentionally taking orders knowing that they won't deliver them! For whatever intention this is, it's absolutely irritating and disappointing from 15:00 I made my order 16:00 was the scheduled time but yah again I have to suffer the consequences of buying at pick n pay and they **** that the store was closed.