KM
Kenny M
1 reviews | Active since May 2025
03 May 2025, 19:40
Pick n pay ASAP.
Honestly the worst thing to happen to us is FNB ebucks moving to Pick n Pay, been over a month now using the ASAP app and I must say each time it takes over 2 hours just for me to receive my orders. Mind you the store is merely less than 15mins away from my place , take it for today the app showed a delivery time of 16:00 to 16:30 once payments were proceed the delivery date changed to the preceeding day. This is not only misleading but rather a trick by Pick n Pay to get sales when they know very well they can't meet customer service. Trust me even going through the call centre is useless as you will just be given a lame excuse of why a certain issue happened..
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Replies (1)KM
Kenny M's updateReviewer Update
09 May 2025, 08:49So much for an automated response but who cares at least the declining sales and customer dissatisfaction will hit the profits hard. Everything is just casual for pick n pay. And yes items got delivered the following day that they were not needed hours later as always . Mr Summers must surely be happy with this type of turnaround strategy.
KM
Kenny M's update09 May 2025, 08:49
Reviewer Update
So much for an automated response but who cares at least the declining sales and customer dissatisfaction will hit the profits hard. Everything is just casual for pick n pay. And yes items got delivered the following day that they were not needed hours later as always . Mr Summers must surely be happy with this type of turnaround strategy.