CdW
Candice-Ann de Wet
1 reviews | Active since Jun 2015
24 Oct 2021, 10:56
Pick 'n Pay ASAP
We use Pick 'n Pay ASAP weekly, however we are getting quite tired of the service and how they handle complaints and queries (due to their mistakes) We ordered a beverage and got a totally different brand, one we would not even think of purchasing. They never got back to us with the query, then we called again and they said they on their way to swap it out. Needless to say we are still waiting. Now it says resolved and it is anything but. Reason for my posting this, is that it is NOT the first time and they need to jack up on customer care and service.
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Pick n Pay's replyOfficial
27 Oct 2021, 11:20Hi Candice-Ann,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response. Due to a technical error on this site we were unable to respond to your post sooner.
We have queried this as a complaint with our Asap Management Team who will be in touch with you,,
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response. Due to a technical error on this site we were unable to respond to your post sooner.
We have queried this as a complaint with our Asap Management Team who will be in touch with you,,
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply27 Oct 2021, 11:20
Official
Hi Candice-Ann,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response. Due to a technical error on this site we were unable to respond to your post sooner.
We have queried this as a complaint with our Asap Management Team who will be in touch with you,,
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response. Due to a technical error on this site we were unable to respond to your post sooner.
We have queried this as a complaint with our Asap Management Team who will be in touch with you,,
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,