Pick n Pay ASAP

I was charged the total for my ASAP order. I am missing half the items because of human error. A bag was not delivered, I was surprised, and the driver advised that he only received the items handed to me. Normally, the app gives a message, or there's an email to say that items aren't available. These were confirmed as delivered, hence my email. I buy almost weekly, and this has never happened. I need to have my items traced and delivered, please. I am still waiting for the resolution of my query - I have called, sent messages via DM on Twitter and emailed, but no resolution yet. This is the first time half of my order hasn't been delivered in over 3 years of orders and consistent service. Either way, I need my missing items or a refund.

Query Number: *** for Order Number: ***