dK
derek K
1 reviews | Active since Dec 2012
31 Dec 2019, 13:01
PICK N PAY ARE PATHETIC!!
I chipped my tooth on a pip from an olive in one of pick n pay's PITTED olive products. There are suppoedto be NO pips?! So i email pick n pay complaints with the story. Their customer care email me back two days later, requesting fir me to FILL OUT ANSEERS TO 17 QUESTIONS???!!! Most of the questions are IRRELEVANT such as expiry date etc???!!!! DO NOT WASTE MY TIME PICK N PAY!!!!! I WILL NOT SOEND HALF AN HOUR FILLING OUT YOUR PATHETIC QUESTIONS!!! LEARN HOW WOOLWORTHS DEAL WITH COMPLAINTS.. FAR MORE CUSTOMER FRIENDLY!!!!!!
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Pick n Pay's replyOfficial
31 Dec 2019, 13:56Hi Derek,
Thank you for taking the time to address your concerns with us. Please accept our apologies for the poor product quality. We have been advised by our Customer Care Team that the Corporate Brands Department needed more product information to be able to check this particular batch of olives. Kindly respond to the email with necessary information to enable our team to investigate further and provide you with feedback.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Thank you for taking the time to address your concerns with us. Please accept our apologies for the poor product quality. We have been advised by our Customer Care Team that the Corporate Brands Department needed more product information to be able to check this particular batch of olives. Kindly respond to the email with necessary information to enable our team to investigate further and provide you with feedback.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Pick n Pay's reply31 Dec 2019, 13:56
Official
Hi Derek,
Thank you for taking the time to address your concerns with us. Please accept our apologies for the poor product quality. We have been advised by our Customer Care Team that the Corporate Brands Department needed more product information to be able to check this particular batch of olives. Kindly respond to the email with necessary information to enable our team to investigate further and provide you with feedback.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Thank you for taking the time to address your concerns with us. Please accept our apologies for the poor product quality. We have been advised by our Customer Care Team that the Corporate Brands Department needed more product information to be able to check this particular batch of olives. Kindly respond to the email with necessary information to enable our team to investigate further and provide you with feedback.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team