MM
Mojaki M
1 reviews | Active since Jul 2015
26 Mar 2021, 12:07
Pick n Pay Appalling Online Service
Afternoon
I would like to register my displeasure with regard to the level of service of your online platform service at PnP Hyper in Bloemfontein. On 2 different occasions I successfully placed and paid for orders online and arrangedfor a collectiondate. After driving for 11 kilometers to collect my items I find out that the items cannot be supp****. Why waste my time as they should have made me aware that the items are not available. I am attaching the order numbers for which I traveled to the shop to collect nothing.
Please remedy this issue.
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Replies (2)MM
Mojaki M's updateReviewer Update
26 Mar 2021, 12:12Below is a response received from Pick n pay on 12 March 2021 the date this matter was reported to them. To date there's nothing forthcoming:
Your matter has been escalated to our management team. Reference number: ***
Your matter has been escalated to our management team. Reference number: ***
MM
Mojaki M's update26 Mar 2021, 12:12
Reviewer Update
Below is a response received from Pick n pay on 12 March 2021 the date this matter was reported to them. To date there's nothing forthcoming:
Your matter has been escalated to our management team. Reference number: ***
Your matter has been escalated to our management team. Reference number: ***
MM
Mojaki M's updateReviewer Update
26 Mar 2021, 13:45My qualm is why should I continue to use online shopping if some of your staff (in this case in-store staff in charge of clic &collect at PnP Hyper Bloemfontein) treat customers with disdain?
MM
Mojaki M's update26 Mar 2021, 13:45
Reviewer Update
My qualm is why should I continue to use online shopping if some of your staff (in this case in-store staff in charge of clic &collect at PnP Hyper Bloemfontein) treat customers with disdain?