Pick n Pay App users..careful!!!

Please all Pick&Pay Delivery Service users please be careful to cancel a paid order. To see ur money again..well I'm waiting since more than 4 months..emails to customer care..helpline on App..Team Lesder or Manager Randell will phone you...yr money will be paid by Monday..these are all the kind of responses you receive besides many apologies..well i am still waiting..wonder what i shall do next..anybody can assist me? Please send me a message..thank you..needless to say I am using Checkers now for Delivery service..perfect..👍