Pick n Pay app sucks.

App is useless, can register online, then go to the app, it says user blocked. To reset the account you have to provide a list of you have to provide a list of 8 things. Old phone numbers and addresses, how are you supposed to remember this or even how long ago you opened the account to provide these details or even how many points you had on the card.

When you try putting your details in the app it keeps saying user blocked even for a completely new registration with other details.

Why cant pick n pay just send you a reset link, they have the email used but no, no reset link is possible, you have to phone customer care, they take up to 5 minutes to answer then the tedious task of trying to communicate your details all this using your airtime to reset an account that can be done via an email link.

Their app does not communicate with online registration on their website, summarily blocks the user on the app but the website is fine, the website with registration does not offer the option of a virtual card either for the user because their app does not work.

For a company like pick n pay this process shoud be streamlined for ease of use to make happy shoppers.

When i have to jump through hoops to use a facility - I am not interested and I will sure as hell tell as many people about the useless facility and the ineptness of creating a user friendly app with a stream line process. I don't want to have to phone or email the customer care to reset my details, I should be able to do this on the app or email reset link.