TM
Thato M
1 reviews | Active since Nov 2020
09 Sept 2021, 15:14
Pick n Pay App Refund
on the 6th of September 2021 I ordered on the PnP App for three items to be delivered, one item was was out of stock but this was only brought to my attention after payment. The receipt stipulates a refund of R65 for the out of stock item was made but to date I still haven't received the money back in to my account. I am really not impressed ith the PnP in Soweto, I want my money back please!!! My Order No. is ***
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Pick n Pay's replyOfficial
11 Sept 2021, 10:49Hello Thato Motha,
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
We would also like to apologize for any inconvenience caused as a result not receiving your refund. As a valued Pick n Pay customer, your customer experience is very important to us. We always strive to ensure our customers have a positive shopping experience when making use of our online shopping platforms.
The matter has been escalated to the management team for further investigation. Once the investigation has been concluded, they will revert the necessary feedback directly to you. Your reference number is: ***.
By proceeding with this request to resolving your query, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
We would also like to apologize for any inconvenience caused as a result not receiving your refund. As a valued Pick n Pay customer, your customer experience is very important to us. We always strive to ensure our customers have a positive shopping experience when making use of our online shopping platforms.
The matter has been escalated to the management team for further investigation. Once the investigation has been concluded, they will revert the necessary feedback directly to you. Your reference number is: ***.
By proceeding with this request to resolving your query, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply11 Sept 2021, 10:49
Official
Hello Thato Motha,
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
We would also like to apologize for any inconvenience caused as a result not receiving your refund. As a valued Pick n Pay customer, your customer experience is very important to us. We always strive to ensure our customers have a positive shopping experience when making use of our online shopping platforms.
The matter has been escalated to the management team for further investigation. Once the investigation has been concluded, they will revert the necessary feedback directly to you. Your reference number is: ***.
By proceeding with this request to resolving your query, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
We would also like to apologize for any inconvenience caused as a result not receiving your refund. As a valued Pick n Pay customer, your customer experience is very important to us. We always strive to ensure our customers have a positive shopping experience when making use of our online shopping platforms.
The matter has been escalated to the management team for further investigation. Once the investigation has been concluded, they will revert the necessary feedback directly to you. Your reference number is: ***.
By proceeding with this request to resolving your query, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,