S/MvdW
Stephan / Mene. van der Westhuizen

1 reviews | Active since Mar 2015

31 Dec 2017, 22:01

Pick n pay app don't work on the most important date to transfer points to money on the card.

So no one has ever said anything about pick n pay money on the card that expire end of Desember 2017. When I saw it now today and wanted to transfer my points to the money on my phone the app doesn't want to work at all....... it just keep on loading and loading. I have especially kept my points for my sons birthday in January as we usually dont have enough for his birthday and now I cant even transfer the money. This is the worst service ever. And its not just me there is thousands that complain on the app about it just loading the whole time.....

0
Replies (1)
Pick n Pay
Pick n Pay's reply02 Jan 2018, 11:07
Official

Good day Mene,

Thank you for taking the time to write to us.

Kindly note that only customer show had points older than 12 months would have lost their points.

Our system shows that you have not lost any points.

We were experiencing technical difficulty with our App which has since been resolved.

Kind Regards

Anwar Mooideen