WQ
Wendy Q

1 reviews | Active since Aug 2014

28 Aug 2020, 07:47

Pick n pay and Pure Pleasure will rip you off...beware

After writing a review on this platform regarding Pute Pleasure electric blankets, I received a call from Ebrahim at Stingray apologising for the experience. He then promised that they gonna replace both blankets and needed these ones back. He told me a courier company was going to call for the pickup of which that happened on that very same day but I wasnt home. I called them. Peter also called me promised a replacement in a day or two. On day 3, after having canceled all my plans waiting for the delivery, it never happened. I wrote an email to Peter and I was made aware that he was not available and that I should speak Patson. I did. Patson blamed Peter for not relaying the message to the relevant parties and fortunately Peter had ccd me in his email sending to the relevant parties. I forwarded that email to him. He came back and called apologized that he did not see it. He promised the delivery was to be yesterday already. I waited the whole day, till now no courier has called. They sent me a message from the courier company that Mt Frere is an outlying AREA, I laughed at this as I recently received a parcel from Loot and from Takealot and from Cumbooks hassle-free. I have been using courier company's since forever and I was never told that Mt Frere is an outlying area. I have used a couple of courier companies.

I am now throwing away these two blankets, its pointless to keep.

Pick n Pay, I never had any deal with Stingray, I purchased my blAnkets from you, therefore kindly refund me my monies. If you continue doing business with Stingray then that's your baby. I want my money. The people at your branch know I did buy these blankets from them, i am not making a false claim.

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Replies (1)
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Wendy Q's update30 Aug 2020, 01:15
Reviewer Update
I wrote a review recently about my electric blankets. Stingray has apologized and replaced not just one but both my electric blankets and Ebrahim have assured me of the quality of their blankets and even gave me his personal cellphone number so that if I encounter any problems with these I should directly contact him.

Thank you very much Ebrahim. I value the kind of service I received.