MW
Michelle W
1 reviews | Active since Jul 2021
29 May 2023, 14:53
Pick n Pay and PnP ASAP Ignore Their Clients
Pick n Pay ASAP is rotten. It was great when it started, now it is just continuous card issues.
I cannot order, because I cannot change the card details OR use another card!!!!!!! My card has to change. It won't!!!
I have sent emails. Deleted the app. Reset. Cleared data. NOTHING.
Do you not need clients??? Why don't you contact your customers back????
Helpful (0)
Replies (3)0
Replies (3)MW
Michelle W's updateReviewer Update
07 Jun 2023, 07:22I logged this on 29 May.
You sent me a private message, assuring me that this would be escalated.
I have received 2 messages telling me that the call has been completed.
And your message says escalated.
And I tried adding a card, but still cannot.
And all the while, Iose out on deals and new products loaded, forced to order elsewhere for urgent needs.
And no one calls.
I am not calling again. I have called several times about this in the last months. You can call me, at your expense, for a change.
The useless information emails make me want to scream, because no one is actually helping me.
And your social media manager is just trying to buy time, ignoring me unless I blast on posts.
I realise that you are hoping I will go away. I won't.
This service worked for me, and I want it back. I too am a consumer. I cannot be the only one experiencing this!
You sent me a private message, assuring me that this would be escalated.
I have received 2 messages telling me that the call has been completed.
And your message says escalated.
And I tried adding a card, but still cannot.
And all the while, Iose out on deals and new products loaded, forced to order elsewhere for urgent needs.
And no one calls.
I am not calling again. I have called several times about this in the last months. You can call me, at your expense, for a change.
The useless information emails make me want to scream, because no one is actually helping me.
And your social media manager is just trying to buy time, ignoring me unless I blast on posts.
I realise that you are hoping I will go away. I won't.
This service worked for me, and I want it back. I too am a consumer. I cannot be the only one experiencing this!
MW
Michelle W's update07 Jun 2023, 07:22
Reviewer Update
I logged this on 29 May.
You sent me a private message, assuring me that this would be escalated.
I have received 2 messages telling me that the call has been completed.
And your message says escalated.
And I tried adding a card, but still cannot.
And all the while, Iose out on deals and new products loaded, forced to order elsewhere for urgent needs.
And no one calls.
I am not calling again. I have called several times about this in the last months. You can call me, at your expense, for a change.
The useless information emails make me want to scream, because no one is actually helping me.
And your social media manager is just trying to buy time, ignoring me unless I blast on posts.
I realise that you are hoping I will go away. I won't.
This service worked for me, and I want it back. I too am a consumer. I cannot be the only one experiencing this!
You sent me a private message, assuring me that this would be escalated.
I have received 2 messages telling me that the call has been completed.
And your message says escalated.
And I tried adding a card, but still cannot.
And all the while, Iose out on deals and new products loaded, forced to order elsewhere for urgent needs.
And no one calls.
I am not calling again. I have called several times about this in the last months. You can call me, at your expense, for a change.
The useless information emails make me want to scream, because no one is actually helping me.
And your social media manager is just trying to buy time, ignoring me unless I blast on posts.
I realise that you are hoping I will go away. I won't.
This service worked for me, and I want it back. I too am a consumer. I cannot be the only one experiencing this!
MW
Michelle W's updateReviewer Update
12 Jun 2023, 10:31STILL cannot order because I STILL CANNOT change the card details. New call log *** is not going anywhere. The original complaint was on 29 May, on Hello Peter. How much longer will I have to wait to use a, service that I was used to, and afforded to every other South African with the app????
MW
Michelle W's update12 Jun 2023, 10:31
Reviewer Update
STILL cannot order because I STILL CANNOT change the card details. New call log *** is not going anywhere. The original complaint was on 29 May, on Hello Peter. How much longer will I have to wait to use a, service that I was used to, and afforded to every other South African with the app????
MW
Michelle W's updateReviewer Update
13 Jun 2023, 22:31What in the actual hell is wrong with the people who work for Pick n Pay????
Monique was SUPPOSED to assist me. She cut our yesterday. No call back. Can't get through to her. Send messages. No promised email received.
Now, I get a message saying my call was RESOLVED AND CLOSED??????
Monique was SUPPOSED to assist me. She cut our yesterday. No call back. Can't get through to her. Send messages. No promised email received.
Now, I get a message saying my call was RESOLVED AND CLOSED??????
You do NOTHING to fix anything, and constantly close calls.
I'm going to find a way to the top of Pick n Pay and the Consumer Complaint Commission!
I AM NOT GOING AWAY!!!!
MW
Michelle W's update13 Jun 2023, 22:31
Reviewer Update
What in the actual hell is wrong with the people who work for Pick n Pay????
Monique was SUPPOSED to assist me. She cut our yesterday. No call back. Can't get through to her. Send messages. No promised email received.
Now, I get a message saying my call was RESOLVED AND CLOSED??????
Monique was SUPPOSED to assist me. She cut our yesterday. No call back. Can't get through to her. Send messages. No promised email received.
Now, I get a message saying my call was RESOLVED AND CLOSED??????
You do NOTHING to fix anything, and constantly close calls.
I'm going to find a way to the top of Pick n Pay and the Consumer Complaint Commission!
I AM NOT GOING AWAY!!!!