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neil R

1 reviews | Active since Jul 2010

09 Oct 2015, 09:27

Pick n Pay and partner commiting *****/no feedback

so i logged the following complaint on 21 September,i have yet to get feedback , how awful !!!<br> <br> so off i go to pnp, decide on the goods i want and proceed to the till , at the till i present my debit/cheque card for payment , the cashier put the card chip first into the debit machine , message states that the card is to be swiped,, the cashier does so, and wallah, authorization is given and the transaction goes through!<br> <br> <br> what is strange about above?<br> i was not asked nor did i put my secret pin in , how the **** do you guys do that ?<br> <br> my pin is the one thing that protects me to a point from *****, identifies me to a point as the owner of the card.<br> how does a transaction at a retailer go through without my authorization?<br> <br> when i queried this i was told they are offline , when i questioned why no signage, answer was :we did not know.<br> with at least 50% paying by card you cannot say you did not know , if it was an hour or two between transaction i can understand and maybe one till, but 8 really?<br>

0
Replies (1)
Pick n Pay
Pick n Pay's reply09 Oct 2015, 12:36
Official
Hello angelicn70,

Thank you for your email communication, we do apologise for no-one responding to your complaint.

I have re-escalated your complaint to the relevant personnel; you will receive feedback in due course.

Kind Regards

Marise Brown

Ref Number : ***