cP
coenie P

1 reviews | Active since Mar 2015

29 Mar 2015, 20:21

Pick n pay and MR delivery 'LOST' my groceries.

I was supposed to receive my groceries from PNP online, though I still have not even received any word on what is happening here. <br> <br> I had to phone them twice, when I was told they sent a mail to MR delivery. Obviously there where perishables with the groceries, all of which are unaccounted for, Should I just give up, and ask the bank to reverse my transaction? You do realise that I can't buy groceries now, seeing as I may end up with duplicates if you ever choose to deliver my groceries to me..... <br> <br> I am officially farming this out to Hellopeter because the sub-par experience has forced my hand, The second individual I had spoken to told me she is phoning MR delivery, but never got back to me. (I think she only said it to disengage the call). <br> <br> Do not send me stale products, as I understand it got checked out on thursday morning, and somehow went unnacounted for.

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Replies (1)
Pick n Pay
Pick n Pay's reply30 Mar 2015, 09:36
Official
Hello coenraad86,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

We do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***