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Nadhir N

1 reviews | Active since Jan 2017

05 Jan 2017, 14:33

Pick 'n Pay Aim Products

<p>Please be informed regarding purchasing any AIM products from PIck n Pay. I have purchased an AIM television and the remote control fell and doesn't work any longer the problem is that the side controls are disabled and the remote is the only way the television can work. The model of the remote control model RC-N38 with part number 6010n03800</p> <p> </p> <p>Naturally I called Pick n Pay and requested a remote control, only to be told that I need to speak directly to the supplier. Really speak directly to the supplier ? Ok I did call up the supplier only to be told 'we no longer supply Pick n Pay, you need to speak to them ' Pick n Pay obviously can't assist .</p> <p> </p> <p>The concern is simple why sell products when no one has a clue on after sales and support of these products.</p> <p>?</p> <p> </p> <p>I feel as though I have a television which can't be used and would probably be fit as an ornament instead of its actual use because Pick n Pay doesn't support the products they sell...especially with reference to AIM products</p>

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Replies (2)
Pick n Pay
Pick n Pay's reply06 Jan 2017, 10:12
Official

Good day Nadhir,

Thank you for taking the time to write to us.

Kindly accept our apologies for the poor service received.

We are addressing the matter with our management team and will revert with feedback.

Kind Regards

Anwar Mooideen

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Nadhir N's update22 Jan 2017, 16:34
Reviewer Update

I would like to add that Pick N Pay has taken this matter to management level and a over towards resolving the situation. It took about two weeks and they arranged a remote control and the staff at Steeldale were very helpful.

thank you Pick n Pay for the support and assistance