Pick n Pay account

Good day On Sunday the 19th of October my Smart shopper account just stopped working, everytime I swipe my card I receive a pin error stating that I exceed my pin tries. I immediately phoned the call center and I was told Pnp is experiencing system errors somebody will contact me back as soon as it is resolved. I never got a call back. The next day I tried my card again, with no luck, this time the call center said something is wrong on the Pnp till and wanted to speak to a manager to try and assist. After 40 minutes in a store my error was still not rectified. The next day again I tried my card received the same error. This time the call center asked I should go print a copy of my I.d sign it three times sent it back to them. Sorry but I just found it amusing and left. The last call center agent sent me a link to update my password via USSD string. I just receive a sms back that this was unsuccessful. Now almost a later my account doesn't work, I phoned the calls center at least 5 times, I logged a call via the app and still I have not received any response back not a email not a single phone call and all your consultants have a different version of way this is happening. I have been to 3 different stores seeking help but outlet can apparently not assist and I get directed back to call center. This is the worst service I have received in my life.