Pick n Pay A PLUMBER'S DREAM - SERVICE UP TO S**T

It is no surprise, given the passing of Raymond Ackerman, that Pick'n Pay is fast seeing its demise!

This WhatsApp was sent on Friday via your WhatsApp line, which does not work. Of course, in keeping with Pick'n Pay's lack of service, there was no response except to repeatedly choose from a menu. Looking at the till slip I have in my possession, I thought I might be able to send you this shocking account of my experience via your website. As that too couldn't be found, I thought I would write to the head office. Raymond Ackerman must be turning in his grave. He did not deserve this legacy to be left behind. He didn't toil for nearly 60 years for this. I am not surprised that his children have mostly pulled out. What a shame.

My WhatsApp: Sent a week later after not getting a response:

"Today I had the absolute worst customer service experience, or rather lack thereof! Pick'n Pay Liquor Store in West Coast Village, Sandown Rd, Sunningdale, should be shut down immediately. I went to buy some bottles of wine and champagne. Not being fami**** with that particular store, I needed assistance finding a specific champagne, locating the dry rosés, etc. I had to hunt for someone to help first. There was absolutely no manager, and besides the cashier, there was only one guy who knew nothing. He said that there was no champagne in the store. I walked around, put 5 bottles into my trolley, paid, and left the store, vowing never ever to return to that one ever. In fact, I can't say that I am too keen to go to another Pick'n Pay liquor store. I will buy the rest of what I require elsewhere. I have never come across any store with almost no staff on the floor; the one that was there knew less than nothing, and there was no manager around to assist. It is no surprise that Pick'n Pay is falling apart. Raymond Ackerman must be turning in his grave. I have a SmartShopper card, which I may even delete from my phone. It wasn't just the worst experience of any Pick'n Pay store or the worst experience of the week; it was the worst experience of any store I have ever been to in my life. You really need to get your store up to speed or close it right now before Christmas, as you are going to get a shocking name from all who risk entering this disgusting store. I'm not surprised it was totally empty. There was one cashier. No surprise. It all adds up. That store is a recipe for disaster. There is so much competition out there that nobody is dependent upon your store!"

Pick'n Pay cannot ride on its name, nor does it have the monopoly on the market. Checkers, Spar, and Woolworths offer the same as Pick n Pay, with service that is incomparable. It was a shocking experience. I will never go back to your store.

Still no reply so I followed up with the following which was also ignored: Why am I not surprised that I didn't get a reply? Not even an apology! Clearly indicative of the ethos of what Pick n Pay is now all about. At the very least an apology would have been appreciated. Refer to Hello Peter! ( Sent a week ago)

Today my spouse shopped at the Tableview Pick n Pay for groceries. A stuff up was made at the till by the cashier. My spouse had to accompany the supervisor to the front desk to get it sorted. The supervisor and an assistant stood talking in Xhosa. My spouse asked three times what the problem was and they ignored her and kept talking. So—Pick n Pay is fast becoming a plumber's dream.