Pick n Pay *******

On the 15th of April 2025 I installed the app and linked it to my smart shopper card and did some shopping. The transaction went through and took the money out my Capitec account but some error occurred on the app and showed that there was no order! As a first time user I was a little confused and waited a while to see if my order arrived and after a few days with no contact or refund I knew something was wrong. So I called the help line at ASAP on the 17th of April 2025 listened to their 10 million phone options and still got transferred again. Ten minutes later finally got to an agent and explained the story in length and promptly got told that they couldn't help and I needed to contact my bank. This I duly did got told that ASAP needs to give me a letter stating that I never received the order. Fair enough, so I ran the gauntlet of ASAP's phone system and got hold of an agent who said that they would now escalate to refunds...? Why didn't the first agent do this? So to cut a month LONG backwards and forwards between the institutions story short, I still sit R998.34 the poorer with no goods to show for it. Capitec or Pick n Pay ASAP not giving a singular damn. So now I will be lodging a case of theft against Pick n Pay on principal. I wish that there could be a negative score rating here. Pick n Pay Ref numbers are *** *** ***