Pick n Pay | 3 Strikes

A friend of mine told me about Pick n Pay Online and I was super excited to use it as i own my own business and find shopping for groceries super tedious and a waste of my time.

- I tried to log in and for about 4-5 days the site was off-line [strike 01]

But I persisted and was able to register and ordered my first groceries on 4 April 2018. The goodies arrived and I was happy, even though the driver was about 4 hours late with my order.

- The second order did not go so well as the driver drove into our house TWICE and damaged our roof. This cost us in excess of R2500. I did send a query to PnP customer service and GUESS WHAT HAPPENED... NOTHING!!!! [strike 02]

Will you believe it I decided to use them again a few times after this...! I know fool me once... nope fool me 7 times…

So, which brings me to my LAST order with PnP.

- My order was to arrive yesterday at 12h00 - it never arrived and I did not get so much as an sms informing me of this. I phoned the customer help line and after a lengthy story about a broken down truck {I really don’t care, just give me my goodies ordered} I was informed that the order would arrive today, the 5th of June by 10h00. Well I am still waiting!!!!! I phoned again and YET AGAIN there was issues with their logistics and YET AGAIN I was not informed. They are very quick to take your money…but when it comes to their commitment to get the goods delivered they pass the bucket and say it’s not their fault and blame the depot. [strike 03]

So, I would just like to know why you offer a service that you clearly cannot manage or maintain. I will not use Pnp Online again and I seriously wonder if I'll shop instore again as their commitment to customer service is ZERO!!!! Book closed, STRIKE 3 - you're out!