Pick N Pay, 3 Arts

Customer Service Complaint I must say, this is normally a very nice store and it’s always a pleasure shopping there. However, I experienced the worst customer service today, 26/08/2026 at around 15:15. There were two young ladies working at the same till point, having a conversation. When I greeted the cashier, she didn’t even acknowledge or greet me back. One of the packets of chips I purchased was open, so the cashier told me to go and fetch another packet myself. What disappointed me even more was that the packer standing at the till simply looked away instead of assisting by fetching another packet for the customer. The cashier could then have continued serving me and kept the queue and business flowing. Unfortunately, this was very poor customer service and extremely disappointing. Customers are paying for the products and, ultimately, the staff are there to provide a service. I still love shopping at PnP and have always had a good experience at this store, which is why this incident stood out so much. I sincerely hope the staff involved can be spoken to about the importance of greeting customers, showing respect and providing proper customer service. Hopefully my next visit will be a much better experience. PnP can do better than this.