Pick n pay
On the 18/01/2019 I purchased a pack of wores from pick n pay queensburgh bulk oukraal wors R131.34. Once we cooked the wors I bit into it to find a huge bone in the wors and now a broken front tooth. I went in to complain with the bone and the manager took my details and said he would get the butcher manager to get back to me. I shop at this store almost daily and have followed up a few times without even an apology. I still have the bone wrapped in foil in my fridge waiting for some resolution.
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Pick n Pay's replyOfficial
22 Feb 2019, 14:16Good day Roxane Thank you for taking the time to address your concerns with us. Please accept our apologies for the poor product quality. We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information. Kindly respond to the email with necessary information to enable our team to investigate further. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
Best regards,
Pick n Pay's reply22 Feb 2019, 14:16
Official
Good day Roxane Thank you for taking the time to address your concerns with us. Please accept our apologies for the poor product quality. We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information. Kindly respond to the email with necessary information to enable our team to investigate further. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
Best regards,