GF
Graham F

1 reviews | Active since Jul 2014

29 Dec 2019, 15:38

PICK N PAY 100% FAILURE AGAIN

Petervale shop: On 26 December 2019 I bought 6 small items and asked to have a R 50 talk-time voucher for Telkom. On getting home I discovered I had paid R 50 for a Vodacom voucher. Paying Vodacom for Telkom talk-time really doesn't work. So, I had to get in my car and drive all the way back to the Petervale shop to sort it out.......AGAIN!!! Chili Lane shop: Today, 29 December 2019, I went to buy some mince on special. The special was a 25% discount if 2 units were bought and a smart shopper card was tendered. When I got to the till the discount was not given. The teller picked this up amazingly and asked a supervisor to correct the error. Once done I paid but knowing how Pick n Pay cant get anything right I checked my slip. Only one of the units had received the discount. A massive debate then ensued with about 6 staff all discussing whether a 25% discount app**** to both units or to each unit separately (like there is a difference) or to only one of the 2 units. After about half an hour I was given the cash for the discount on the second unit by a very, very unhappy staff member who gave me the impression I had just wasted her time and ****** the store. At no time was I rude and at no time did I abuse anyone. She might have been sick to death about spending most of her days fixing errors behind her till or just annoyed that I had picked the problem up and wasted her time trying to get money back which was rightfully mine. Who knows? Out of 2 consecutive shopping experiences at Pick n Pay over 4 days at 2 different stores Pick n Pay MANAGED TO HAVE A 100% FAILURE RATE ONCE AGAIN.

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