Pick N Pay

Zero stars

I`m disappointed at Pick N Pay for the experience I`ve received. I`ve been a loyal customer since 2017, and never have I thought I would be ill-treated by a company I`m loyal to. Every month since 2017, I have spent 4k plus at Pick N Pay, and I have experienced a shocking experience without an apology from Pick N Pay.

On the 22nd of December 2024, I placed an order at Pick N Pay because there wasn`t any food in the house. The order also had medication because my daughter was sick. Pick N Pay had an estimated delivery time of 19:00 – 19:30 then changed the delivery to 19:30 – 20:00. I used my airtime to call customer service to find out what was going on and I was promised that my order would be delivered at 20:00 at the latest.

The estimated delivery time kept changing and I called in repeatedly and I was told my order was on the way.

I called Pick N Pay customer service for the fourth time before closing time, and I was told, “Do not worry, sir. Pick N Pay had a lot of deliveries today, but the driver is on his way to pick up the food from the store and will have it delivered to you shortly.” That was the last time I heard from Pick N Pay.

The following day in the morning, I called Pick N Pay again with my airtime to follow up. I asked the agent on the call to immediately refund me so that I can delete the Pick N Pay app as it didn`t serve me any good purpose and she told me that I have to request a refund myself via the app. I asked for the app to refund me three times already and I still don`t haven`y received my hard earned money. After cancelling the order, I received an SMS that the driver tried to deliver my order on the 23rd of December but I was out of reach.

That is not true, I should have received an SMS saying, “We apologize for failing to deliver your order. We are working on improving ourselves as Pick N Pay.”

Pick N Pay wants me to use the funds at Pick N Pay again so that they can inconvenience me again.

Why do you have the refund option when it doesn`t work? Is this your way of ****ming people into buying at Pick N Pay again?

I should have been doing something productive with my time but I`m sitting here writing an email to a company that doesn`t care about their customers.

It is appalling that I`m the one who is being inconvenienced yet I have to make a thousand calls to Pick N Pay and chase after my money like I`m a loan shark (money lender). Pick N Pay failed me as a customer, and I want my immediate refund and compensation. I also want to run a paid customer-centricity program for your employees because the company Pick N Pay lacks customer service.

You have 17 000 plus bad reviews and 2 100 plus good reviews on Hello Peter and you don`t even bother to answer the reviews. This says a lot about Pick N Pay.

Please share the email with your seniors until it reaches the founder of Pick N Pay. I want to run a program that will help Pick N Pay improve its customer service.