KN
Krystal N

1 reviews | Active since Jan 2012

01 Jun 2016, 12:02

pick n pains

<p>My family and i are regulars at this store as it is unfortunately close to home. the service is pathetic, below mediocre. My mum normally gets a pensioner discount on a Wednesday without problems. However, there is a particular manager/supervisor who for whatever stupid reason who refuses to give it to my mum whenever she is on duty. why is this? why do the other supervisors/managers work differently from her? by differently i mean they are friendly, helpful, know my mum as a regular and never question her. But today, this very same rude and ****** supervisor/manager asks my mum for her ID. this same rude supervisor/manager gets another rude, unfriendly, unhelpful colleague. i am sick and tired of their attitudes!!!!!!! will definitely be shopping elsewhere! thank you so much for the way we as loyal customers are treated! Bye bye PnP Equestria!!!!!!!!!!!!!</p>

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Replies (4)
Pick n Pay
Pick n Pay's reply01 Jun 2016, 12:58
Official

Dear Krystal

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused, in respect of your mothers poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number: ***

KN
Krystal N's update08 Jun 2016, 08:42
Reviewer Update

Good day Marise

if there is to be a solution to the problem, the person handling my complaint should not be part of the problem. the person who called me back was rude and spoke to me as if i am 2 years old. she is absolutely biased and unobjective as she was the stooge the supervisor called! this store and its management can go to hell! DISGUSTING & UNACCEPTABLE.

Pick n Pay
Pick n Pay's reply10 Jun 2016, 06:45
Official

Dear Krystal

I have re-escalated your complaint to the relevant personnel; you will receive feedback in due course.

Kind Regards

Marise

KN
Krystal N's update28 Jun 2016, 12:36
Reviewer Update

Thanks for your quick response and NO action! much appreciated!